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Service Level Agreement

The ChurchBooks3 Service Level Agreement (SLA) outlines the commitments we make to subscribers of our church accounting and management software platform regarding uptime, support response times, data backup, and service continuity.

Uptime Commitment

ChurchBooks3 targets 99.9% monthly uptime for all production services. Scheduled maintenance windows are communicated in advance by email where possible and are performed during low-traffic hours to minimize disruption to church bookkeeping and administration workflows.

Support Response Times

Standard plan subscribers receive support responses within one business day. Platinum Plan subscribers receive priority support with responses targeted within 4 business hours during standard support hours (Monday–Friday).

Data Backup and Recovery

ChurchBooks3 maintains automated database backups. In addition, all subscribers may generate and download a full backup of their church data at any time from within the platform — including member records, donation history, ledger transactions, and budget data. ChurchBooks3 is not responsible for data loss resulting from user-initiated deletions.

Service Modifications

ChurchBooks3 reserves the right to modify, update, or discontinue features of the platform with reasonable advance notice to subscribers. Material changes to pricing or core functionality will be communicated by email no fewer than 30 days in advance.

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